FAQ
Shipping
How long does delivery take within Australia?
Every order is shipped free across Australia and arrives within 3–5 business days. Shipping times are calculated at checkout based on your location.
Returns & Exchanges
Can I return or exchange my piece?
Yes — we offer easy returns and exchanges within 30 days of delivery.
Materials & Durability
What is it made of, and will it last?
Every Banyu piece is crafted from 925 sterling silver — the highest quality standard in silver jewellery. Solid, hypoallergenic, and designed to be worn every day without losing its finish or shine.
Gifting
Is it a good gift?
Every piece arrives in a handcrafted terracotta gift box, a linen pouch, a polishing cloth, and a care card. Nothing extra needed — just ready to give.
