Shipping policy

Last updated: March 2026

Thank you for shopping with BANYU.

Shipping Locations

We currently ship to all of Australia.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Delivery Time

Estimated delivery times within Australia are:

• Standard Shipping: 3–7 business days

Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.

Shipping Costs

Shipping costs are calculated at checkout.

From time to time, we may offer free shipping promotions within Australia.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can follow your delivery.

Delays

While we do our best to deliver orders on time, BANYU is not responsible for delays caused by postal services, customs, or unforeseen circumstances.

Incorrect Address

Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but you cannot locate it, please contact the shipping carrier first. If you still need assistance, feel free to contact us and we will do our best to help.

Contact

If you have any questions about shipping, please contact us:

Email: banyujewelry@gmail.com

 

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BANYU is a small independent jewelry brand and we genuinely care about our customers. If there is any issue with your order, please contact us and we will always do our best to help.