Returns
Refund Policy
Last updated: March 2026
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, the item must be unused and in the same condition that you received it, including original packaging.
To initiate a return, please contact us at:
banyujewelry@gmail.com
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Non-returnable Items
Certain items cannot be returned, including:
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Items that show signs of use
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Items damaged after delivery
Refunds
Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Exchanges
If you receive a defective or damaged item, please contact us and we will arrange a replacement if available.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you have done all of this and still have not received your refund, please contact us.