Shipping Policy

Last updated: March 2026

Processing Time

All orders are processed within 1–3 business days.

Because Banyu pieces are carefully prepared and packaged by hand, processing times may occasionally vary. If there is any delay, we will contact you via email.

Shipping Locations

Banyu ships worldwide from Australia.

Shipping availability and delivery times may vary depending on your location.

Shipping Times

Estimated delivery times:

Australia: 3–7 business days
International: 7–21 business days

Please note that these are estimates and delivery times may vary depending on shipping carriers and customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on the destination.

From time to time, we may offer free shipping promotions within Australia or internationally.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by your country.

These charges are the responsibility of the customer.

Lost or Delayed Packages

Banyu is not responsible for delays caused by postal services, customs, or external circumstances.

If your order appears lost, please contact us and we will do our best to assist you.